Cancellation Policy

At Tomahe, we strive to provide the best possible shopping experience. We understand that sometimes you may need to cancel an order, and our Cancellation Policy is designed to make this process as straightforward as possible. Please read the following terms carefully.

1. Cancellation Timeframe

Within 24 Hours

• Orders can be canceled within 24 hours of placement. If you need to cancel an order, please act quickly as orders are processed promptly to ensure timely delivery.

2. Procedure for Cancelling an Order

Contact Customer Service

• To cancel your order, email us at service@tomahe.com with your order number and a cancellation request. Our customer service team will review your request and confirm the cancellation.

Order Status

• If your order is still in the processing stage, we will proceed with the cancellation and issue a full refund. If the order has already been processed or shipped, cancellation may not be possible.

3. Refund Policy

Cancellation Approval

• Upon approval of your cancellation request within the specified timeframe, a full refund will be processed to your original payment method. Please allow 6-14 business days for the refund to reflect in your account.

Late Cancellations

• If your order cannot be canceled because it has already been processed or shipped, you may return the items following our Return & Refund Policy once you receive them.

4. Exceptions to the Cancellation Policy

Custom or Personalized Items

• Orders for custom or personalized items may not be canceled once production has started. If you need to cancel such an order, please contact us immediately to check the status.

Pre-Orders

• Cancellation requests for pre-order items must be made before the item is shipped. Once shipped, standard return policies will apply.

5. Non-Cancellable Items

Exclusions

• Some items, such as final sale products, gift cards, and digital downloads, are not eligible for cancellation. Please refer to the product description for specific details regarding cancellation eligibility.

6. Steps to Follow if Unable to Cancel

If the Order is Shipped

• If your cancellation request is too late and the order has already shipped, please wait for the package to arrive and then initiate a return in accordance with our Return & Refund Policy.

7. Contact Information

For AssistanceIf you have any questions or require further assistance with canceling your order, please contact our customer service team at service@tomahe.com. We are here to help and will do our best to address your needs promptly.